Effective date: 01 May 2023
Last updated: 14 May 2025
At VAL Logistics S.A.S, identified with NIT 901231618, based in Bogota, Colombia, we respect your privacy and are committed to protecting the personal data of our users, customers and visitors of the https website://val.com.co, in compliance with Law 1581 of 2012 and other applicable regulations in Colombia.
By using our website or providing us with your personal data, you agree to the practices described in this Privacy Policy.
1. Information we collect
We collect personal data directly through web forms, subscriptions, surveys, direct contact or interaction with our digital services. This information may include:
- Name and surname
- E-mail address
- Telephone number
- Company or position (if applicable)
- Information related to requests for logistic services
- Browsing data on our website using cookies (see section 7)
2. data processing purposes
The personal data collected will be used for the following purposes:
a. Service provision:
Provide information about our logistics services, quotations, customer service and operational support.
b. Continuous improvement:
Analyze site usage behavior to improve user experience and optimize our processes.
c. Commercial communications:
Send newsletters, promotions, invitations or marketing campaigns, provided we have your prior and express consent. You may unsubscribe at any time.
d. Regulatory compliance:
Comply with legal requirements, competent authorities, prevent fraud, and protect our legal rights.
3. Rights of the Data Subject
In accordance with Colombian law, you as a data subject have the right to:
- Know the personal data being processed.
- Update and rectify your data when it is inaccurate, incomplete or out of date.
- Request the deletion of your data in cases permitted by law.
- Revoke consent to processing, except for legal exceptions.
- Submit complaints to the Superintendency of Industry and Commerce (SIC).
4. information security
VAL Logistics S.A.S has taken reasonable administrative, technical and physical measures to protect your personal data against loss, unauthorized access, misuse or alteration.
5. Transfer and disclosure to third parties
We do not sell or share your personal information with third parties without your consent, except in the following cases:
- Service providers acting on our behalf under confidentiality agreements.
- Government or judicial authorities that formally request it.
- Cases expressly permitted by law.
6. conservation of information
We retain your personal data only for as long as necessary to fulfill the purposes described in this Policy, unless a longer period is required or permitted by law.
7. cookies and tracking technologies
Our website may use cookies and similar technologies to collect information about your browsing behavior. You can set your browser to reject some or all cookies. For more information, see our Cookie Policy.
8. links to third party sites
This site may contain links to third party websites. We are not responsible for the privacy practices, content or operation of such sites. We encourage you to review your policies before providing any data.
9. Changes to the Privacy Policy
VAL Logistics S.A.S reserves the right to modify this policy at any time. Any changes will be posted on our website with the corresponding update date. We recommend that you review this section periodically.
10. Contact data
To exercise your rights as a data subject or resolve concerns related to the processing of your personal data, you can contact us through:
Data controller: VAL Logistics S.A.S
Address: Carrera 55 #152B – 68 Torre A, Oficina 1204, Bogotá, Colombia
E-mail: pqr@val.com.co
11. Supervisory authority
In case of non-compliance with the processing of your personal data, you can contact the Superintendency of Industry and Commerce through the website: https://www.sic.gov.co
